Weekly Wrap Up: Incident Tickets, Stepping Up, FAQs, Compliments, Kids & Clouds

Since I didn’t post a Weekly Wrap Up last week (hope you enjoyed the long holiday weekend), I threw in a couple extra this week for good measure. Hope you enjoy these articles as much as I did!


What Story Should Your Incident Ticket Tell? (hdiconnect.com)

For those of you who are production support business BAs, this is a great article that identifies some of the key analysis that should be completed by level 1 support analysts.


Just the FAQs (thebigrocks.com)

This article talks about the how and why to creating FAQs (Frequently Asked Questions). Such a valuable addition to any project!


The Power of a Compliment (blogs.stickyminds.com)

A nice remember to be aware of giving compliments and the positive effect it can have.


Your organization needs you to step up (bridging-the-gap.com)

Are you a “problem-solving engine of change”? Create and seize opportunities to take initiative and get noticed! Read my comment on this post for an example of how this gets you noticed.


How 10 Year Olds Explain Cloud Computing (readwriteweb.com)

Sometimes, we just need kids to explain it to us. :-) (FYI, the kid who references “those old computers from the 90′s” made me feel pretty old!)



What have you been reading? What articles stuck in your mind lately? I’m always on the lookout for great new sources of information, so please share a link or site in the comments below!

© 2010-2011 Real World BA, LLC. All rights reserved.
One Response to Weekly Wrap Up: Incident Tickets, Stepping Up, FAQs, Compliments, Kids & Clouds
  1. [...] This post was mentioned on Twitter by Laura Brandenburg, Naomi Karten, Real World BA, Olivier Durand, Real World BA and others. Real World BA said: Weekly Wrap Up: Incident Tickets, Stepping Up, FAQs, Compliments, Kids & Clouds http://goo.gl/fb/ciilr #baot [...]

Leave a Reply

Wanting to leave an <em>phasis on your comment?

CommentLuv badge
Trackback URL http://realworldba.com/weekly-wrap-up-2010-12-03/trackback/